Privacy Policy

Introduction

VNNew is committed to protecting your privacy and handling your personal information with care and transparency. This Privacy Policy explains how we collect, use, store, and protect information when you use our services or visit our website.

If you have questions about this policy or our privacy practices, please contact us at [email protected].

Information We Collect

Information You Provide

We collect information you voluntarily provide when you:

• Complete a contact form or inquiry on our website
• Schedule a consultation or training session
• Participate in our services
• Communicate with us via email or phone

This information may include:

• Name and contact information (email address, phone number)
• Organization name and role
• Information about your AI implementation needs and objectives
• Any other information you choose to share with us

Automatically Collected Information

When you visit our website, we may automatically collect:

• Technical information such as IP address, browser type, and device information
• Usage data including pages visited and time spent on our website
• Cookie data as described in our Cookie Policy

How We Use Your Information

We use collected information for the following purposes:

• To respond to your inquiries and provide requested services
• To schedule and conduct consultations, training programs, or partnership engagements
• To communicate with you about our services
• To customize our services to your specific needs
• To improve our website and service delivery
• To comply with legal obligations

We will not use your personal information for purposes beyond those described in this policy without your explicit consent.

Data Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share information in the following limited circumstances:

• Service Providers: We may share information with trusted service providers who assist in operating our website or delivering our services, subject to confidentiality obligations.
• Legal Requirements: We may disclose information if required by law or in response to valid legal processes.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure data encryption during transmission and storage
• Access controls limiting who can view your information
• Regular security assessments and updates
• Staff training on data protection practices

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this policy or as required by law. Typically:

• Contact form submissions are retained for 2 years unless you request earlier deletion
• Client engagement records are retained for 5 years for legal and accounting purposes
• Marketing communications consent is retained until you withdraw consent

Your Rights and Choices

You have the following rights regarding your personal information:

• Access: You can request a copy of the personal information we hold about you.
• Correction: You can request correction of inaccurate or incomplete information.
• Deletion: You can request deletion of your personal information, subject to legal retention requirements.
• Objection: You can object to certain processing of your information.
• Data Portability: You can request your information in a structured, commonly used format.
• Withdraw Consent: Where we rely on consent, you can withdraw it at any time.

To exercise these rights, please contact us at [email protected]. We will respond to your request within 30 days.

Cookies

We use cookies and similar technologies to enhance your experience on our website. For detailed information about our cookie practices, please see our Cookie Policy.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately.

International Data Transfers

We are based in Vietnam. If you are accessing our services from outside Vietnam, please be aware that your information may be transferred to, stored, and processed in Vietnam. By using our services, you consent to this transfer.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting a notice on our website or by contacting you directly. The "Last Updated" date at the top of this policy indicates when it was last revised.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: